Telephony

Bob Jordan, the carrier’s president and CEO, talks of the severe weather event that turned into a crew-related event resulting in a “three-day reset of our aircraft and crew networks.” Read More

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues. Read More

Long before the physical journey starts, the digital journey begins in earnest. Read More

PhocusWire spoke to Salesforce about how the company helped many of its customers through the COVID-19 outbreak and what lessons should be noted by those looking to be better prepared for disruption of... Read More

How you can make the business and your people work better, because when this situation is over, and it will be over, people will start travelling again. Read More

Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More

The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More

To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More

The State of the Connected Customer report shows how much expectations of brands have changed. Read More

The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More

Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high. Read More

Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More

The smartest way to connect vacation rentals to everything - channels, guests, payments and their own brand. Read More

Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More

Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More